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ID Category Task Type Priority Assigned To Severity Summary Status Progress
3378TechnicalBug ReportMediumLow[support] NNC-iOS/android - scene elephant - language E...New
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Task Description

store version: 4.8

Sitiation: scene elephant - language ES

Problem: the spanish audio is cut off in the end (’Buenas noches querido ele ‘) → mov01

Note: I don’t know if the file was wrong in general or if it’s a technical reason

3397TechnicalBug ReportMediumLow[support] LittleFoxMusicBox-iOS - app store: app descri...New
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Task Description

One french user has following complaint regarding the store description (supported languages):
Only available in English and German while the description mentions that French is available → SC01

That’s true, this app supports DE and EN only

EDIT - 03.05.23
Another user from durch complains about the same situation:
De app doesn’t contain the dutch language. I threw away 5€

3462TechnicalBug ReportMediumfrankLowgoogle play pass: premium state is not activated Feedback
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Task Description

test version: 1.79
test devices: A217F-os11, SM-G991B/DS-os12

1. vietenmario@gmail.com has active google play pass
2. install + launch app
3. finish tutorial
4. check ingame/home

BUG: the premium state is not activated for google play user. As a result,
all access points for in-app-purchase and promo stuff are still available → take a look at logcat (actions: fresh install > app launch > finish tutorial by back button > ingame > home screen > over&out)

3474TechnicalBug ReportMediumfrankLowandroid - SM-G991B - gallery: recorded sound is way too...Feedback
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Task Description

test version: 1.90
affected device: SM-G991B-os12

1. go to recording
2. select background music heart
3. start recording
4. knock on screen with fingers
5. stop recording
6. tap confirm button
7. go to gallery
8. play movie

BUG: the recorded sound is way too quiet for this device type, I must turn it up to 100% to make it audible → mov01 (I compared with a recoding from Audio Studio)

Note: it’s good for all my other test devices


3497TechnicalBug ReportMediumLow[support] NNC-android: sound bugNew
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Task Description

test version: 2020113021

Problem: some users still complain about broken sound. For most of the users it was fixed with the latest update from Aug 4, 2021 (I also can’t reproduce it on my test devices). It looks like only certain device types and Android versions (10 and 11) are affected.

Here are the reviews:
Lenovo Tab M8 - Android 10
Feel so sorry. The sound, the voices are all distorted and scary. I took it off again because my daughter just got scared. Audio is really broken. Does not depend on the tablet

Lenovo Smart Tab M8 - Android 10
I Purchased the AP but sound is not working properly.

Lenovo Tab M8 2nd Gen FHD - Android 10
I have a Lenovo tablet where the app works but I have to remove the sound as it is distorted and slowing down at times the animations (probably not only a sound issue, more of a video audio sync issue).

Samsung Galaxy A72 - Android 11
Should have read the reviews, sound is slow and distorted.

OnePlus 7T Pro - Android 11
The app is great, BUT, I keep having problems with the sound. Only uninstalling and reinstalling helps. really stupid

Ich habe das Handy gewechselt, von OnePlus 3T zu nun OnePlus 7T (Android 11).
Der Sound der App ist jetzt seit dem Umzug nicht zu ertragen. Es klingt total metallisch verhallt und die Sprachspur fehlt

A new from 03.12.22 (this time it’s Android 12):
Samsung Galaxy A53 5G - Android 12
Sounds are horrible! They are like a super creepy, distorted, slowed down sounds not even matched up to what’s going on. Its ridiculous. I payed for the extra animals and everything wish I wouldn’t have. I’m seeing that the problem has lasted for a long time. It really needs to be fixed. My daughter loves watching nighty night circus on YouTube and playing the nighty night farm one. Now with this one we can’t have the sound on because it’s so annoying and scary sounding.

Another one for Android 12 (20.04.23):
Lenovo M10 Plus (3rd gen) - Android 12
I recently purchased the Nighty Night Circus app. Unfortunately I am having issues with the sound quality. The sound seems to vibrate, and is out of time with the action.

Update 31.07.23 - v2023000003: there are some new complaints about this sound bug:
Lenovo XiaoXin Pad Pro - Android 11
The audio got robotic on my tablet… It didn’t work

Lenovo M10 Plus (3rd gen) - Android 12
Audio sounds glitchy and corrupted every time the narrator talks or the animals make noises. It would be a really good game if this was fixed.

Lenovo Tab M8 - Androd 10
The application has problems with sound, it rattles and sounds scary, reinstalling does not help. My child was scared. It’s terrible, because the application is paid.

3520TechnicalBug ReportMediumLow[support] AD-android - onn. 100011885: app crashes afte...New
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Task Description

store version: 20200000.07
affected device: onn. 100011885
Android version: Android 11 (SDK 30)

Problem: two users complain about non-working app:

- There’s something wrong with this app. When I tried it,it kept stopping. Could you fix? Help!

- Crashes every time it’s opened! Four year old is devastated. Trying on an android tablet with 11 software, no android 12 available so new software isn’t the cause. Instantly requested a refund, waste of money.

3536TechnicalBug ReportMediumLow[support] NightyNight-android - home screen: app get st...New
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Task Description

store version: 1.5.16
affected device: Xiaomi Mi A2 Lite

Problem: Beim Starten der App erscheint der Eingangsbildschirm, die Musik beginnt zu spielen, aber kurz danach ist der Bildschirm schwarz (Musik spielt noch) und ich kann nur noch die App beenden!

3555TechnicalBug ReportMediumLow[support] AudioAdventure: user feedback/sugestionsNew
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Task Description

store version 1.1

Feedback01:
Ich hab mich grad sehr gefreut, Audio Adventure zu entdecken und auszutesten - super geeignet! Leider scheint die App allerdings das angeschlossene USB-Mikrofon nicht zu erkennen. Bei GarageBand und Co. ist das kein Problem. Habt ihr einen Rat?

Feedback02:
- Es lässt sich für die Aufnahmen kein externes Mikro anschließen. Vor allem bei einer lauten Umgebung wäre das von großem Vorteil
- Jedes Tablet hat die Möglichkeit über die App Sprachmemos Sprache aufzunehmen. Es wäre super, wenn man diese Aufnahmen integrieren könnte
- Die Aufnahmen, die man gemacht hat, lassen sich nicht mehr löschen. Da verliert man manchmal den Überblick
- Man kann zwar mit einer Taste an den Anfang des Projekts springen aber nicht an das Ende. Dar wäre auch manchmal sehr hilfreich

Feedback03:
Wir haben uns nur gefragt, ob es möglich ist die Sounds, die man selber aufnimmt wieder zu löschen, wenn man sie doch nicht verwendet. Es geht nicht darum sie aus der Übersicht des Hörspiels zu löschen, sondern aus der Übersicht mit dem Mikrophon-Button. Meine SchülerInnen haben teilweise so viele Einzelteile aufgenommen, dass es nun schwierig ist den Überblick zu behalten.

Feedback04:
Ich habe eine Frage zu der App "Audio Adventure". Kann man in dieser App eigene Sounddateien einfügen? Aufnahmen/Sounds, die auf dem iPad gespeichert sind. Ich mache ein Projekt mit Kindern. Sie haben bereits Aufnahmen aufgenommen. Ich würde diese gerne in die App einfügen und damit weiterarbeiten. Ist das möglich?

Feedback05:
Nun wollte ich mich erkundigen, ob in Zukunft die Möglichkeit des Imports von bereits gespeicherten Geräuschen/Audioaufnahmen geplant ist, sowie eine 'Rückgängig'- Funktion. Beides wäre enorm hilfreich (und ich weiß jetzt schon, dass ich zu diesen Funktionen bestimmt einige Nachfragen in den Kitas, die ich betreue, erhalten werde

Feedback06:
Zum Schluß noch ein Wunsch: Könntet ihr noch eine weitere "neutralere" Oberfläche anbieten? Gerade für Ältere Menschen oder Menschen mit wenig Erfahrung in der Audioproduktion finde ich eure reduzierte Version fantastisch, muss aber häufig Überzeugungsarbeit leisten, weil sie optisch offensichtlich für Kinder gemacht wurde.
Und noch ein Wunsch von den jungen NutzerInnen: bitte mehr Hintergrundmusik gerade für spannende und gruselige Szenen!

Feedback07:
I propose few things to improve your App :
- Put a button “ Zut” or “ Ooups” to go back when you make un mistake.
- Put a STOP for the construction of the recording. For exemple, after 20 ou 30 minutes. Now It's infinity.
- Name the files we record by numbers, because it’s hard to distinguished the sounds and the recording when they have the same icon. Il know the voices recordings are red, but…
- Did you realize that it’s very sensible to move the icons? Sometimes, they go one over the other

3562TechnicalBug ReportMediumLowUC-android - parents area - more apps: rating tile has ...New
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Task Description

test version: 2022000013
test device: A137F-os12 (RP1A.210812.016.A137FXXU1AVF1)

Situation: android - parents area - more apps

Problem: the rating tile has no parental gate, the same issue happens for the rating banner in the home screen (all other app icons have a gate)

3565TechnicalBug ReportMediumLowShine-android - home screen: achievement 'Music Lover' ...New
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Task Description

store version: 1.87

Situation: the tab ‘Get Soundtrack’ tab was removed from the home screen → SC09

Problem: As a result, the achievement ‘Music Lover’ can’t be completed → SC08

3619TechnicalBug ReportMediumLow[support] NN-android - FireHD Tablet (2022): app don't ...New
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Task Description

store version: 1.5.16
affected device type: FireHD Tablet (2022)

Problem: onse user complains about non-working app:
Nun ist mein juengerer Sohn in einem Alter in dem ich ihm auch gerne diese App zeigen wollte, musste aber leider feststellen das die App nicht mehr auf dem neuesten FireHD Tablet (2022) installiert werden kann.

3711TechnicalBug ReportMediumLow[support] NN-iOS - animal scenes: more apps button is v...New
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Task Description

store version: 5.6
affected device: ???

Problem: one user complains that the more apps button is visible in the animal scenes and is hiding the switch button. As a result, the light can’t be turned off (block) → SC08

3734TechnicalBug ReportMediumLow[support] LB-android - iPadMini4_iOS15.7.2.: app stuck ...New
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Task Description

store version: 3.8
affected device: iPadMini4_iOS15.7.2.

Problem: the app get stuck in the loading screen on launch (restarting the device didn’t help):
Die App startet und der Betonmischer erscheint und der Mixer dreht sich - weiter geht nix.

Note: it’s working well for my iPadMini4_iOS11.4.1

3756TechnicalBug ReportMediumLow[support] Nordpol - Tierwelten für Kinder - iOS: app cr...New
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Task Description

store version: 1.4
affected device: iPadPro2018_iOS?

Problem: Die App (Nordpol, Tierwelten) stürzt auch nach aus- und anschalten, Neuinstallation, Schließen aller anderen Apps immer ab. Ich versuche sie auf einem IPad Pro aus 2018 zu nutzen.
Kann man da was machen? Falls nicht, hätte ich gern mein Geld zurück.

3757TechnicalBug ReportMediumLow[support] Animal Doctor: user asks for left-handed sett...New
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Task Description

Problem: a user complains about bad usabilty for left-handed users as the characters always are covered by the left hand:

Hallo, ich finde eure App wirklich wundervoll. Jetzt das Aber: mein Sohn ist Linkshänder und es ist für ihn unfassbar schwierig zu spielen, da seine Hand immer vor den Tieren ist. Es wäre wirklich super, wenn man das Spiel auch spiegelverkehrt einstellen könnte

Note: I think we should keep this suggestion in mind if it’s not too much work

3758TechnicalBug ReportMediumLowandroid - home screen: achievement 'Music Lover' can't ...New
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Task Description

store version: 1.87

Situation: the tab ‘Get Soundtrack’ tab was removed from the home screen → SC09

Problem: As a result, the achievement ‘Music Lover’ can’t be completed → SC08

3773TechnicalBug ReportMediumLowShine-android - home screen: cross promo popup 'little ...New
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Task Description

test version: 1.87
test device: A137F-android12 (SP1A.210812.016.A137FXXS1AVJ1)

Problem: the cross promo popup ‘little slumber’ is displayed despite of an active GooglePlayPass → SC16

Note: all other promo elements are removed

3774TechnicalBug ReportMediumLowShine-android - GPP: license check don't work properly ...New
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Task Description

test version: 1.87
test device: A137F-android12 (SP1A.210812.016.A137FXXS1AVJ1)

1. install + launch app > GPP is active
2. kill app
3. logout from store ID
4. launch app

BUG: the login prompt is missing as it does for other GPP apps. As a result, the full app can be played without any store connection → mov01

3776TechnicalBug ReportMediumLow[support] LittleBuilders-android: app is not available ...New
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Task Description

store version: 2.5
test devices: Samsung Galaxy S20-android13, Samsung Galaxy S21 5G-android13

Problem: the app is not available in the google play store for android devices running android 13 (I can confirm this issue for S21 → mov01):
Hätte die “Kleine Bauarbeiter” trotz des in mehreren Rezensionen bemängelten geringen Umfangs gerne für meinen Sohn gekauft, aber der Playstore sagt mir das die App für mein Handy (S20 mit Android 13) nicht verfügbar ist….
Aktualisiert ihr die irgendwann noch, oder kann ich das von meiner Watchlist nehmen?

3799TechnicalBug ReportMediumLow[support] NNC-android: debug timers are displayed in to...New
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Task Description

test device: Mi9T-android12.0.5

Problem: as user complains about some kind of debug mode displaying timers in the top-left corner:
There are 4 timers, they can be moved, I assumed that I got into some debug mode. These timers we not there originally, my son must have touched something while playing the app.

Note: I never ever had this bug and I also don’t know about any kind of debug mode displaying timers

3854TechnicalBug ReportMediumLow[support] Nighty Nighty app: user feedback/suggestions ...New
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Task Description

One bigger feedback from an enthused user :-)

My nephew loves your Nighty Night Apps! They are so helpful to get him to bed. Since we play it so often after bedtime I have noticed certain things in the game and thought of ideas for other bedtime story apps in the series and additions to the three you already have that would improve the experience. The first thing is what I think would be most helpful is Audio settings. It would be great if there were options such as subtitles or turning the narrator off and on like in the farm one, but the subtitles could also act as a read along for the parent to read the story to their child themselves. It would be usefull for hearing impared parents and children too, and to read if you can’t quite hear or understand what the narrator is saying.
I think volume controls would be useful for each part of the audio : Narrator, Voices, Sound Effects and Music. I often can’t hear the narrator over the sound effects and music , especially in the forest friends one. It would be nice to adjust the volume of each individually to tone down louder parts and focas in on others. Another main thing was it would be nice to have the Cricus and Foresters apps animations play all the way through before going to the next one with a tap. My nephew loves to tap the phone and often taps multiple times in a row which cycles through the animations but dosent have a chance to fully play them out so he end up disdpointed and confused, he is only 2. I have also accidently tapped in the middle of the animal action. The way it is in the Farm version is so nice because no matter how many times he taps the screen the action that happens will proceed until the end despite the taps until its finished and goes on to the next one. And lastly (for now) a new app I think would be most helpful is one specifically for naptime instead of just bedtime. My nephew naps in the afternoon and playing the other apps that take place at night dosent feel quite right. I had an idea about how to go about it that makes sense. (and you can freely take the idea, I don’t mind, especially if it helps.) What if the naptime app idea had nocturnal animals getting ready for bed during the day? Animals like foxes, owls, racoons, moths, opossums, hedgehogs, Skunks, mice, badgers, cats, etcetera. You can turn off thr lights for them and or close the blinds or curtins to block out the outside sunlight so they can sleep. I think a nap time sleep app would be so convenient and I personally would buy it and any animal expansions in a heartbeat! I had a few other ideas and notes but I think I will end it here unless you wish to hear more in any possible response. Thank you so much for your amazing apps and I hope to see more!

3858TechnicalBug ReportMediumfrankLowandroid - home screen:promo elements are removed for no...Assigned
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Task Description

test version: 1.40
test devices: Nexus6-android7.1.1, SM-G935F-android8 (R16NW.G935FXXU8ETI2), H3113-android9 (50.2.A.3.77)

1. test account made IAP in the past
2. install + launch app
3. finish tutorial > IAP restored successfully
4. go to home screen
5. check for promo elements

BUG: all promo elements (purchase button, parents button, promo sliders) are removed for a none-GPP user after restoring IAP → SC19 + logcat

Note: it’s fine for users which never did an IAP in the past

3863TechnicalBug ReportMediumLowwaiting room: outro animation is not playing/scene must...New
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Task Description

test version: 20230007
test devices: SM-G935F-android8, H3113-android9

1. fresh install
2. go to waiting room
3. treat one character by another
4. select character fox (bad cold) as last
5. treat character till left back button turns to green
6. finish treatment scene manually by tapping back button > screen switches to waiting room

BUG: the outro animation is not playing: usually, the empty waiting room is shown up from the right to left side and the elevator animation is playing afterwards. As a result, the waiting room must be exited manually → logcat

Notes:
- as said (at least one million times ;-)), this bug seems to occur randomly as it can’t be caused directly. Regardless of the last action (= finishing last treatment scene manually by back button or automatically) it may happen or not
- sometimes the app crashed after going back to the waiting room and tapping on fox (flea). In this test session the devices didn’t crash as it did this morning

3864TechnicalQueryMediumLowstore version 1.97: GPP is not activatedNew
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Task Description

store version: 1.97

Problem: the GPP feature is not activated from Google’s side

4093TechnicalQueryMediumHichamLowgallery: sound of recorded movie is muted when device s...New
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Task Description

test version: 1.98
test devices: iPadMini5_iOS14.8.1, iPad5_iOS175.7, iPadPro10.5_iOS16.7.1, iPad6_iOS17.0.3

1. record movie + confirm
2. open control center
3. disable device sound
4. play recorded movie
5. check sound of recorded movie

BUG: the sound of the recorded movie is muted by this action → mov01

4094TechnicalBug ReportMediumLow[support] Audio Adventure - Samsung GalaxyTab A-android...New
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4100TechnicalBug ReportMediumLow[support] HatMonkey - Pixel6a-android 13: app isn't ava...New
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4104TechnicalBug ReportMediumLow[support] AD-android - Lenovo Yoga Tab: app don't work ...New
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4125TechnicalBug ReportMediumLow[support] NNF, Chomp, AD - android 14 (SDK 34): app get...New
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4160TechnicalBug ReportMediumLow[support] NightyNightForest- android - GoogleLicenseChe...New
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4174TechnicalBug ReportMediumLow[support] LittleHospital-android: no sound in game(?)New
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4175TechnicalBug ReportMediumLow[support] AudioAdventure: samples are shifting to the r...New
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4186TechnicalBug ReportMediumLowChomp - android 14: recorded movie is broken New
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4187TechnicalBug ReportMediumLowSM-A156B-android14 - GooglePlayStore: list of incompati...New
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4201TechnicalBug ReportMediumLowandroid - parents area - more apps: LittleFoxMusicBox i...New
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4202TechnicalBug ReportMediumLowandroid - parents area - MovieAdventure: icon uses old ...New
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4208TechnicalBug ReportMediumDanielLowandroid - intro movie - H3113-android9: movie freezes a...Assigned
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4229TechnicalBug ReportMediumLowfree user: no ads loaded from server/only preloaded f&s...New
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4260TechnicalBug ReportMediumLowLB-2025 - scene loading crane: graphic/animation bug (r...New
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4353TechnicalBug ReportMediumLowNightyNight-iphone version - home screen: snow button i...New
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4354TechnicalBug ReportMediumLowNightyNight-iphone version - purchase screen: wrong IAP...New
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4355TechnicalBug ReportMediumLowNightyNight-ipad version - home screen: snow button is ...New
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4409TechnicalBug ReportMediumLowAudioAdventure-iOS (store version 1.22) - parents area:...New
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4415TechnicalBug ReportMediumLowiOS - parents area: missing privacy policy link / Faceb...New
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4428Backend / CoreBug ReportMediummarioLow3 songs/fox studio - recording - song name: number of c...Requires testing
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4442Backend / CoreBug ReportMediummarioLowhome screen - more apps popup looks outdated New
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4456Backend / CoreBug ReportMediummarioLow3 songs/fox studio - Pixel 8 Pro_android16: display is ...Requires testing
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4457Backend / CoreBug ReportMediummarioLow3 songs/fox studio - save popup: keyboard isn't removed...Requires testing
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4458Backend / CoreBug ReportMediummarioLowhome screen: karaoke sign is shortly visible on ground ...Requires testing
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61DesignFeature RequestMediumfrankVery Lowelevator: receive reward brick > enter reward tower by ...Assigned
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